New South Media is the region’s premier storytelling, content development, and multimedia publishing company that creates high caliber lifestyle, travel, and business publications for national audiences. New South Media is committed to providing an environment that is free from discrimination in employment and opportunity because of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Have a question? We’ve got answers.
General
Where are your offices located?
New South Media is located in Morgantown, West Virginia. Click here for the office’s contact information.
I have a story idea.
We love getting story ideas from our readers. You can jot down a few lines in an email and send it to info@newsouthmediainc.com, or call 304.413.0104 ext. 3 to speak with someone on the editorial team.
Where do I send a letter to the editor?
If you would like to send a letter to the editor, you can do so via email to info@newsouthmediainc.com or by mail to New South Media, PO Box 279, Granville, WV, 26534
How do I contact a staff writer or photographer?
If you would like to discuss a story or photograph that appeared in one of our magazines, submit your name and contact information to info@newsouthmediainc.com. Be sure to include specifics of which article or photograph you’d like to discuss so we can connect you with the right person.
I was featured in the magazine. Can I get a standalone copy of the article?
Individual back issues can be purchased at wvlivingcollection.com. Please call 304.413.0104 to order issues in bulk or to discuss other options. We also sell PDFs with our logo. Call the office to inquire about details and turnaround time
I have another question that hasn’t been covered here. Who should I contact?
For any questions that haven’t been covered here, call or email the New South Media operations and circulation manager at 304.413.0104 ext. 0 or info@newsouthmedia.com.
Magazine subscriptions and purchases
How can I check the status of my subscription?
You can check the status of your subscription by logging in to our subscriber portal. Here you can see your publications, how many issues remain in your subscription, renew your subscriptions, and update your address if needed. You may also email or call our operations and circulation manager at info@newsouthmediainc.com or 304.413.0104 ext. 101.
What is my renewal code? How can I find it?
Your renewal code is our way of identifying you in our subscription management system. It can be found on your renewal notice, on the mailing label on your magazine, or by emailing our operations and circulation manager at info@newsouthmediainc.com with your full name and mailing address.
Where can I find the magazines on newsstands?
Our magazines are sold on newsstands throughout the region. You can find newsstand locator tools on each of the magazines’ websites organized by counties in West Virginia and by locations outside of West Virginia.
I didn’t get my magazine—what should I do?
If you are sure you should have received your latest magazine but haven’t, please email our operations and circulation manager at info@newsouthmediainc.com or call 304.413.0104 ext. 101 about getting a replacement magazine.
How to give gift subscriptions?
Subscriptions to all of our magazines make great gifts. You can purchase gift subscriptions online at newsouthmedia.com/subscribe. When you subscribe online, there’s a box to select on the subscription check out page to indicate that you are giving the subscription as a gift. If you purchased a gift subscription for WV Living, you can download a printable gift card by clicking this link. If you would like our staff to send a card letting the gift recipient know that you purchased a subscription for them, send an email with their name and address to info@newsouthmediainc.com or call 304.413.0104 ext. 101.
What can I expect when it’s time to renew my subscription?
If we have your email address on file with your subscription, you will receive a series of subscription notices starting when you have one issue remaining on your subscription. If your email address is not associated with your subscription, please email our operations and subscription manager at info@newsouthmediainc.com to have it added to your account.
A few weeks after each issue hits mailboxes, our team gathers a list of all subscriptions that have expired with the last issue or are expiring soon and sends out renewal notices by mail. You will have about one month to return the renewal notice with payment or follow instructions to renew online to ensure you don’t miss any magazines. If you haven’t gotten a renewal notice and think your subscription has expired, please logging in to our subscriber portal or email or call our operations and circulation manager at info@newsouthmediainc.com or 304.413.0104 ext. 101 to check the status of your subscription.
Where can I get extra copies of the latest issue or copies of back issues?
You can purchase extra copies and back issues of any magazine at wvlivingcollection.com.
Do you offer discounts for bulk orders?
We offer a discount on magazine orders of 10 or more. If you’re interested in a bulk order, please call the office at 304.413.0104 ext. 101 to purchase and arrange for delivery.
Is there a digital edition of the magazines online?
We do offer digital subscriptions of each of our magazines. You can find them here:
WV Weddings
WV Living
Morgantown
How much do subscriptions cost?
You can find subscriptions costs for our publications here. We do offer savings if you bundle subscriptions for more than one of our magazines.
When will I receive my first magazine?
Your subscription will begin with our next published issue, depending on when you subscribe that can be up to 3 months for WV Living or Morgantown and up to 6 months for WV Weddings. If you wish to purchase specific back issues, you can do so by visiting www.wvlivingcollection.com.
I have a question about my subscription—who should I call?
You may email the operations and circulation manager at info@newsouthmediainc.com or call 304.413.0104 ext. 101.
How do I change my subscription address?
To change your subscription address, you can log in to our subscriber portal or contact the operations and circulation manager at 304.413.0104 ext. 101 or email info@newsouthmediainc.com.
I received an invoice or renewal notice but have already paid for a new subscription. What happened?
Sometimes renewal notices cross paths with payments or are sent out erroneously because of a duplication on our mailing list. If you know you have already renewed your subscription but get another renewal notice, please disregard the second notice. You may also email info@newsouthmediainc.com to confirm your subscription status.
Why do you need my email address? Will you share it with anyone?
We gather email addresses from subscribers so that we have more than one method of contacting you should we run into problems with your subscription. It also allows us to send renewal notices by email and provides you with online subscription account access. It is not the practice of New South Media to share your email address with any other parties.
I have another question that hasn’t been covered here. Who should I contact?
For any questions that haven’t been covered here, call the New South Media operations and circulation manager at 304.413.0104 ext. 101.
Social Media
How can I stay up-to-date with everything New South Media related?
The best way to stay up-to-date is to follow us on social media.
New South Media
WV Living
WV Weddings
Morgantown
Emails and newsletters
How can I sign up for New South Media’s emails?
You can sign-up for emails by clicking these links:
Weekender Sign-up
Unveiled Sign-up
Morgantown Lowdown Sign-up
How can I unsubscribe from New South Media’s emails?
Every email has a link to unsubscribe at the bottom.
Employment questions
Writers’ queries
We do not accept manuscripts. However, potential freelance writers may submit query letters that include well-defined story ideas and published clips to info@newsouthmediainc.com. In order to be considered, you must include three to five clips, a resume, and a cover letter. You must be familiar with the magazine and the magazine’s style. Please, no telephone calls.
Photographers’ queries
We do not accept unsolicited photos. If you are interested in becoming part of our team of freelance photographers, send a query letter to info@newsouthmediainc.com. This letter must include links to your work as well as your complete contact information. Please, no telephone calls.
Assignments and fees
Stories should follow the New South Media Stylebook (you will be given a copy when a story is assigned or upon request), should be thoroughly fact-checked, and should include a list of the story’s sources with contact information. Stories must include suggested titles and subtitles and end with contact information if the subject is a business or businesses. Writers will receive contracts and W-9s upon being given their first paid assignments.
When a story is assigned to a freelance writer/photographer who has never worked with New South Media before, the assignment is unpaid for the first time. If the relationship continues, a contract will be sent to the writer with payment details for any subsequent article. Checks are mailed on the 15th of each month after the issue hits stands. New South Media does not pay travel expenses.
Assigned photographers must fill out a photo release form in addition to a contract and W-9.
Internships
Interns at New South Media are unpaid. Internships are offered year-round in the areas of editorial, photography, administrative, marketing and advertising, and web and video. To be considered, send a resume, cover letter, and samples of your work to info@newsouthmediainc.com. Anyone interested in an internship must be familiar with the company’s publications and be a team player and self-starter with flexible hours.
Advertising
Where can I get a media kit/rate card for WV Living, Morgantown magazine, or WV Weddings?
Please use our advertising page to download our current media kits and rate cards. You can email our sales director at bryson@newsouthmediainc.com for other information.
Can New South Media create my ad for me? Can I use it for other purposes afterward?
New South Media can create an original ad for your business, and the ad can be purchased for use outside New South Media’s family of publications for a nominal fee.
